Shipping and Returns

1. Shipping

1.1. Delivery Areas

Black Gold Srl Semplificata ships to all of Italy and the main countries of the European Union. If you wish to arrange a shipment outside of these areas, we invite you to contact our customer service to verify availability.

1.2. Delivery Times

Delivery times vary depending on the destination and shipping method chosen. Typically, deliveries in Italy take place within 2-3 business days from the order confirmation. International deliveries may take 5 to 10 business days.

1.3. Shipping Costs

Shipping costs depend on the destination and the weight of the package. During the purchase process, the exact cost will be calculated and shown before order confirmation. We offer free shipping for orders over 100 Euros within Italy and Poland.

1.4. Shipping Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your package's journey until delivery.

1.5. Delivery Issues

If you are not available at the time of delivery, the courier will leave a notice with instructions on how to collect the package or schedule a new delivery. If delivery is unsuccessful after the allowed attempts, the order will be returned to our warehouse. In this case, we reserve the right to charge return shipping costs.

2. Returns

2.1. Return Policy

If you are not completely satisfied with your purchase, you can return the products within 14 days from the date of receipt, without providing any reason. However, the products must be returned intact, unused, and in their original packaging.

2.2. Return Procedure

To initiate a return, please contact our customer service at info@italianblackgold.com indicating the order number and the products you wish to return. We will provide instructions on how to proceed and a return label if necessary.

2.3. Return Costs

Return shipping costs are the responsibility of the customer, unless otherwise indicated or agreed upon. In case of our error or a defective product, we will cover the return shipping costs.

2.4. Refund

Once the returned products have been received and their integrity verified, we will issue a refund within 14 days. The refund will be made using the same payment method used for the purchase. It may take a few days for the refund to appear in your account, depending on banking times.

2.5. Products Excluded from Return

Certain products cannot be returned, such as personalized items, sealed products that are not suitable for return for hygienic or health protection reasons and that have been opened after delivery, and sealed audiovisual or software products that have been opened.

3. Customer Support

For any questions or assistance regarding shipping and returns, please contact our customer service at info@italianblackgold.com or call [Customer service phone number]. We are available [Customer service hours].